Frequently Questions

Below are frequently asked questions. If you have questions about our ordering policies or how to order one of our publications online, please consult our list of Frequently Asked Questions, otherwise contact our Customer Service Champions.

How do I pay by Credit Card

Your card number us kept 100% secure and only used for this transaction.  Big Sale will never reveal your card details to any third party. Our system is PCI-DSS Level 1 compliant, which means entire payment process follows the highest security standards and is the equivalence of bank-grade infrastructure.

If encountering any issues during payment process, please contact our credit card payment troubleshooting support team.

How soon will I receive my items after my order placed?

There are two key factors that will decide when you will receive your items.

1. Item Processing Time: The processing time is the time it takes for us to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 1 to 3 working days—specified according to the item’s stock status.

2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you’re located and where your package is coming from. When you make an order you can also check the shipping time.

Also, delivery may be delayed for holidays or natural accidents beyond our control.

How do you prepare your products for return?

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit;
  • clearly mark your return reference number on the outside of the parcel; an
  • include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Can I change my shipping address?

By default, the last used shipping address will be saved into your Big Sale account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at

Why must I make payment immediately at checkout?

Big Sale ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 30 minutes of checking out.

Is ordering online secure?

Yes. We take the security of your information that you provide us when placing an order on our website very serious.  The server that hosts our Online Store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to Big Sale, and we make sure that all we stay up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from the us, please e-mail us at

How do I know what is in my shopping cart?

When browsing through Big Sale, simply look to the right-side of the screen to see which items you have in your shopping cart. The shopping cart is a mechanism by which the store keeps track of your order, as if you were putting items into a cart at the supermarket. The idea is that you don’t have to actually pay when you drop items into the cart, and you can remove them, change quantities, and so on before you go to checkout.